Frequently Asked Questions FAQs

FAQ

Frequently Asked Questions
Welcome to the Ollyri FAQ page. We’re here to help you with anything you need before, during, or after your purchase. If you can’t find the answer you’re looking for, feel free to contact us anytime.

1. How long will it take to receive my order?
We aim to get your order to you as quickly as possible.

Handling time: 1 to 2 business days
Shipping time: 6 to 8 business days
Estimated delivery: 7 to 10 business days total
For full details, please visit our Shipping Policy.

2. Do you offer free shipping?
Yes, we offer free shipping on all orders within the United Kingdom

3. Where is Ollyri based?
Ollyri is a UK-based online lamp store, offering thoughtfully curated lighting products and shipping exclusively within the UK.

4. What if I receive a defective item?
If your lamp arrives damaged or defective, we’ll replace it at no cost to you. Just reach out to us within 30 days, and we’ll take care of the rest. Learn more on our Return Policy page.

5. Can I cancel my order?
Yes. You can cancel your order within 24 hours of placing it. Contact us as soon as possible if you need to make changes.

6. What is your return policy?
We offer a hassle-free return process. You have 30 days from the delivery date to return items that are unused and in their original condition. Visit our Return Policy page for more details.

7. When will I receive my refund?
Once we’ve received and inspected your return, we’ll process your refund. It usually takes up to 7 business days to appear on your original payment method, depending on your bank or provider.

8. Do your products come with a warranty?
Yes, all purchases are covered by a 30-day warranty.

9. How can I contact customer support?
You can reach us anytime via our Contact Us page or by emailing support@ollyri.com.

10. Do you ship internationally?
At this time, we only ship within the United Kingdom.

11. Do you have a physical store?
Ollyri is an online-only store, which allows us to offer a wide variety of designs at the best prices.

12. Can I place a bulk order for a business or organization?
Yes, we do accept bulk orders. Please contact our customer support team for more information and assistance.

13. How do I exchange a product?
If you’d like to exchange an item for a different model or style, please refer to our Return Policy for full instructions.

14. How can I track my order?
You can track your order at any time through the Track Order page on our website.

Contact Information:

Store Name: Ollyri

Address: 2 Lansdowne Road, Croydon, London, CR9 2ER, United Kingdom

Email: support@ollyri.com

Phone: +442045770425

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (UK time)

We do our best to reply to your e-mail within 1-2 business days.